Terms & Conditions

The Sleeptite website at https://www.sleeptite.com.au (the “Site”) is a website where you (the customer) can gather information, browse, select and order products (“Products”) from Sleeptite.

Website Terms & Conditions

The Site is managed and operated by Sleeptite Pty Ltd (“Sleeptite”) and offers Products for sale through the Site. References to “Sleeptite”, “us, we or our” in these terms and conditions are references to Sleeptite Pty Ltd, and other entities within the Sleeptite company as applicable.

When you purchase Products using the Site, you are entering into an agreement with Sleeptite (the details of which will be advised to you at the time of making your purchase) – Sleeptite will be your point of contact in relation to an order, and will be responsible for fulfilling your order.

Your access to and use of the Site, including your order of Products through the Site, is governed by these terms and conditions.

Australian Sales and Delivery Only

We only sell Products within Australia and can only ship to a location where we can provide a delivery service. We do not make deliveries outside of Australia.

Compliance

By using the Site you agree to comply with all relevant laws relating to your use of the Site and your placement of any order through the Site. You agree not to use any data listed on the site for commercial purposes e.g. through price comparison or information plagiarism.

Capacity to place orders

You must be eighteen (18) years of age or older to place orders on the Site. If you are under 18, you may use the Site only with involvement/approval of a parent or guardian.

Should Sleeptite suffer any damage or other losses as a result of a transaction entered into by a minor, Sleeptite reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Sleeptite.

Your Account

In order to purchase Products using the Site for the first time, you must either create a new user account (“Account”) or make your purchases as a guest (“Guest”). In order to purchase Products using the Site you will be required to input certain information such as your name, delivery address, billing address, phone number and email address.

Sleeptite may verify the information that you provide before accepting the creation of a new Account, or accepting a purchase by a Guest.

By using the Site, you are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Account or password.

Placing an order for Products

You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

Any order placed through the Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

You agree to provide us with current, complete and accurate details when asked to do so on the Site in order to ensure the fulfillment of your order.

Acceptance of an order

No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Sleeptite will make every effort to supply the Product/s to you. We will notify you that your order has been received by sending you an order confirmation (“Order Confirmation”) at the time that your order is placed; however, your order will not be processed until full payment has been cleared and received by Sleeptite. Sleeptite will not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud.

Sleeptite reserve the right to refuse service, terminate accounts, remove or edit content, reject or cancel orders in our sole discretion.

If we cannot process or accept your order after payment is received we will contact you by email or telephone and arrange to refund your payment. Sleeptite will contact you using the email address or telephone number provided by you when you created your Account or made your purchase as a Guest, and we will not be responsible for these details being incorrect. Please add the Sleeptite email address in your contact address book to ensure emails are not sent to SPAM or blocked by your firewall.

In the interests of all our customers, we operate a bulk purchase policy and may refuse to supply if multiple orders are placed for large quantities of the same product for the same billing or shipping address.

Payment Methods and Processing

Sleeptite currently accepts Visa, MasterCard and American Express only. 

Payment processing will not begin until we receive all the information we need to process the order. Orders placed on a weekend or a public holiday will not begin payment processing until the next business day. Business days are Monday through Friday, excluding public holidays (these may differ depending on specific state or territory).

We process credit card payments after you click the "Submit My Order" button. If we are unable to successfully process your credit card payment for your order, then we may cancel your order.

If you choose to pay by credit card, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card. You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.

For credit card payments your tax invoice which will be provided to you in hard copy at the time that your order is delivered or collected by you (“Tax Invoice”) is your proof of purchase.

Please note that we are unable to accept credit cards issued by banks outside of Australia, and you may be required to provide further identification for additional security reference checks.

Prices

The prices and availability of Products displayed on the Site will be based on the prices and availability of such Products.

Prices do not include display accessories or other options (except as specifically stated on the Site). Additional freight charges may apply to remote stores in WA, QLD and NT (if this impacts your order you will be contacted directly by Sleeptite within two business days of submitting your order).

Sleeptite reserve the right to correct any errors or misprints relating to Products displayed on the Site (included after such Products have been ordered).

Delivery of Products

Although every effort is made to deliver your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply, warehousing locations, public holidays or circumstances beyond our control. Products ordered through the Site will only be delivered to a location where we can provide a delivery service. You may receive multiple deliveries for your order.

If your Product has not arrived after the estimated delivery time, please contact Sleeptite.

Sleeptite will make every effort to deliver your product according to the estimated delivery times and payment processing identified at checkout. Estimated delivery times are in business days and exclude public holidays.

We or our delivery company may need to contact you via telephone to arrange a delivery date and timeframe for certain products. We may also request photo identification prior to delivery for verification purposes.

The delivery fee for your order may depend on:

(a) the type of Product you order;

(b) how far you are from the dispatch centre linked to the Sleeptite Store that is responsible for fulfilling your order; and

At the time of placing your order online, you will be advised and charged the delivery fee. There may be additional delivery fees however, depending on the factors listed above. If you do not accept any additional delivery fee, you may choose to cancel your order in which case Sleeptite will arrange to refund your payment.

Due to the nature of bulky goods and potential construction time, order delivery times may vary from what is stated on the Site. A representative of the Sleeptite will call you to confirm delivery details and delivery timeframes if there is a variation to what was available at the time of purchase.

You agree to comply with the delivery requirements specified below and such other requirements that we notify you when you place your order through the Site.

We recommend that you be present to accept the delivery of your order if you have paid by credit card.

We may require the person accepting the delivery of your order to:

(a) provide us with proof of identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks; and

(b) where relevant, provide us with proof of consent to use that credit card.

If there is no one or no appropriate person (for example, above 18 years old) at the delivery address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then we will not deliver the Product you have ordered. In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional delivery fee for that replacement delivery.

You:

(a) acknowledge and agree that any person at the delivery address who receives the Product is authorised by you to receive your order; and

(b) will ensure that the person receiving the goods is over the required age as prescribed by law.

You must provide clear and unobstructed access area for the delivery of goods. Difficult access requires prior notice and additional delivery personnel may be required and additional delivery charges may result. Our personnel will at all times be diligent and careful, but cannot be responsible for any accidental damage that may occur during the delivery process.

Sleeptite may advise approximate delivery times (such as lunchtime, late afternoon etc) in good faith however, Sleeptite are not responsible for traffic and delivery delays. All customers shall accept delivery of goods within 14 days of notification that the goods are available for delivery unless a prior arrangement has been made. Where possible, storage can be arranged at customer cost.

Ownership of the goods described in the order shall remain with Sleeptite until all of the following events have been completed:

Payment of all monies via chosen method.
Delivery of the goods

You are responsible for the selected goods fitting into the intended area and through any passages and doorways that may have to be negotiated to their intended destination.

If you are in breach of any of these terms and conditions we reserve the right to cancel the order and refund any amounts paid for that order under these terms and conditions excluding the delivery fee.

Cancelling an order

We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:

(a) the Products in that order are not available;

(b) there is an error in the price or the product description posted on the Site for the Product in that order; or

If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order.

Any cancellation of orders, refunds, exchanges or return of any Products by a customer will be in accordance with the terms of our Returns Policy.

Fees and charges

We will charge you, and you agree to pay, the purchase price of each Product that is ordered, the delivery fee for your order that we notify to you when you place your order (if applicable) and any other fees and charges set out in these terms and conditions.

All fees and charges identified in these terms and conditions and all prices for the Products on the Site include GST where applicable, and are in Australian dollars.

The purchase price of each Product is shown on the Site at the time you place your order.

Prices for Products change from time to time and we do not provide any notice of these changes. Subject to these terms and conditions, once we have accepted your order, we will not change any prices that apply to the Products in that order.

If you cancel an order then any refund will be in accordance with the terms of our Returns Policy.

Damaged Products and Returns

See our Returns Policy.

Statutory Conditions and Warranties

Statutory conditions and warranties apply. Nothing in these terms and conditions excludes the application of those statutory conditions and warranties. For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at http://www.accc.gov.au/publications/warranties-refunds-a-guide-for-consumers-and-business.

Liability

Subject to this liability section, we exclude all implied terms and warranties whether statutory or otherwise, relating to the Site or the subject matter of these terms and conditions. You acknowledge that the Site is provided “as is” and that we do not make any warranty or representation as to the suitability of the Site or a Product for any purpose.

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

Where any law implies in this agreement any term, and that law voids or prohibits provisions which exclude or modify the operation of such term, then the term is taken to be included in this agreement. However, our liability for breach of such term will be, if permitted by law, limited to one of the following remedies (at our option):

(a) in the case of services: the resupply of the services; or the payment of the cost of resupply; and

(b) in the case of goods: the replacement of the goods, the supply of equivalent goods, the repair of the goods; the payment of the cost of replacing the goods (or of acquiring equivalent goods), or the payment of the cost of having the goods repaired.

Any implied warranty or guarantee is the responsibility of the relevant Product supplier, and not Sleeptite.

Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Nothing in these terms and conditions is intended to limit or exclude any liability that cannot be excluded by law.

We do not guarantee that the Site will be accessible at all times, or that access and use of the Site will be uninterrupted, secure or error free (other than as set out in these terms and conditions). We are not obliged to continue operating all or any part of the Site. We may modify or close this Site (or part of it) at any time without any liability.

Termination

We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your Account if you breach these terms and conditions and:

(a) the breach cannot be remedied;

(b) you fail to remedy the breach within 10 days of our notice to you of that breach; or

We may stop making the Site (or any part of it) available without prior notice. If so, any orders that we have accepted will not be affected by this unless the Products that have been ordered are no longer available or we are prevented from supplying the Products, in which case, we will notify you and will refund to you all valid payments received by us for those Products.

Changes to these Terms and Conditions

These terms and conditions may be different from order to order, we recommend that you read these terms carefully each time you agree to them during the ordering process.

We will not change any terms and conditions for an existing order that has been accepted by us, the terms and conditions that will apply to the order are the terms and conditions that applied at the time you placed your order.

Privacy

The manner in which we generally collect, hold, use and disclose your personal information is set out in our Privacy Policy. We may store, use and disclose any personal information collected by us in connection with the Site consistently with our Privacy Policy.

Security

We have implemented technical security measures to protect the content of electronic orders and other information sent through the Site. However, we cannot guarantee the security of the content of any order or any other information.

When making purchases using the Site your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard for online purchasing. If you have any questions regarding our security policy, please contact us at info@sleeptite.com.au

Enforceability and Jurisdiction

If the whole or any part of a provision of these terms and conditions is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of these terms and conditions have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy. This agreement is governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

Risk of Loss and title in Products

Risk in the Product passes to you on the date and time of delivery to the delivery address.

Sleeptite shall not be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of Sleeptite, and Sleeptite shall be entitled to a reasonable extension of time for the performance of such obligations.

Title in the Product passes to you when the Products have been delivered to you, or picked up by you (if applicable), and payment for the Products has cleared.

Product Descriptions and accuracy of Site

Sleeptite attempts to be as accurate as possible in its featured product descriptions, however, Sleeptite does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Sleeptite will attempt to rectify any errors as swiftly as possible.

Sleeptite reserves the right to change specifications, colours and materials shown on the Site without prior notice. Variations in natural timber finishes, including colours and grain changes may occur and must be considered natural features of real timber.

The information on the Site is provided on the basis that all everyone accessing the Site undertake responsibility for assessing the relevance and accuracy of its content.

Other businesses

There may be links on the site which direct you to a third party website owned and operated by another company other than Sleeptite. The terms and conditions of those sites are individual to the site that you are visiting and should be reviewed and agreed upon in accordance with their terms and conditions. The terms and conditions will specify who you will be entering into a contract with on that site. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Sleeptite does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

Copyright and trademarks

Unless otherwise indicated, intellectual property in all information, data, images, logos and trademarks contained on the Site is owned by or licensed to us and all rights are reserved.

Except as required for the purpose of using the Site, or as otherwise permitted under the Copyright Act 1968 (Commonwealth) or other applicable laws, you must not copy, reproduce, adapt, transmit, broadcast, make available, redistribute, communicate to the public, publish or otherwise deal with any part of the Site or its content, without our prior written consent.

You must not use any trademarks, service marks or logos which appear or are used on the Site without written consent from the relevant rights holder, nor do anything to prejudice the rights of the owner or licensee of such trademarks, service marks or logos.

You must not create a link to any part of the Site (other than solely for your internal business purposes) without our prior written consent.

Virus warning

We do not warrant that any data (including any file) obtained through the Site is free from computer viruses or other faults or defects. It is your responsibility to ensure that you use appropriate virus scanning software.

We will not be liable for any loss or damage caused (whether negligently or otherwise) by any virus transmitted through the Site.

Queries

If you have any comments or questions regarding the Products and services featured on the Site please email info@sleeptite.com.au